CONNECT WITH THE STORE
Use of Social Media Channels
With so many channels please note it might be hard to deliver the same level of service if you message us. Please feel free to use any of our socials but please note our response time might not be as effecive as those detailed above.
Use of Multiple Channels Simultaneously
Where a client has used multiple channels simultaneously eg: emails both Parent Studio and www.stokke.com, Stokke Customer Service Team will take the lead.
Should a Stokke Item be bought elsewhere
Parent Studio will do our best to assist you using Stokke AS international guidelines. We will at first instance refer you back to the original store of purchase. Should this not be possible or practical, Parent Studio will seek guidance from Stokke AS. We will do everything in our power to resolve your query but please know that this might not be right on the spot.
'Great communication begins with Connection'
Queries for Stokke AS
All General Enquiries and Online Purchases
Please fill in the form or use email provided at the bottom of Stokke Team GB form.
The GB Customer Service Team is an incredible unit with an exceptional turn-around time for customer queries.
This incredible team has been setup to assist the UK consumer with all product related queries. Should you have a claim, delivery query or a service question this is your first point of call.
(Please note it is better to fill in the form so it is ticketed on the CRM system for your later follow-up and for Parent Studio to assist you if need be using a reference)
Queries for Parent Studio
Stokke London Brand Store Bought Items & Appointment Bookings
Telephone: 020 8749 9063
WhatsApp Business Text Line: 077 8351 6005
We will do our best to answer. Please note that we offer a personalised service so our priority will always be to the client in front of us.
We have a voice to email which will alert us to any messages. If possible please leave your telephone AND email so we can try contact you. A voice call will be made at first instance. Should we not get hold of you we will send an email to the transcribed voice note.