We recently purchased a car seat from another retailer and the base from Stokke Store London. Unfortunately, the car seat we bought elsewhere turned out to be faulty, which caused some installation issues. When we reached out for help, Shaan at Stokke Store London went above and beyond to assist us.
He personally came to our home to inspect the issue, took full ownership of the situation, and handled everything with the utmost professionalism. Despite the fault being with a product purchased from another company, Shaan took it upon himself to ensure everything was properly sorted out for our convenience.
His knowledge, dedication, and genuine concern for child safety were exceptional. Shaan’s proactive approach and willingness to help made a stressful situation completely hassle-free.
We are deeply grateful for his outstanding support and cannot recommend Shaan and the Stokke Store London team highly enough. A truly five-star experience in every respect.